This 2013 – 2021 Accessibility Plan outlines the policies, procedures and actions that Colleges and Institutes Canada (CICan) will put in place to identify, remove and prevent barriers to people with disabilities who work with/for or visit CICan or attend CICan functions.  The purpose of this Accessibility Plan is to assist CICan in recording requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Statement of Commitment

CICan is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity.  We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

CICan is committed to ensuring that our association is compliant with the accessibility legislation by incorporating policies, procedures, equipment requirements, training for employees and best practices.  We will review these policies and practices on a regular basis.


CICan will provide training to its employees and volunteers on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.  We will endeavour to provide training in a manner which best suits the duties and needs of our employees and volunteers.

Information and communications

CICan is committed to meeting the communication needs of people with disabilities.  We will consult with people with disabilities to determine their information and communication needs and when requested, provide them with information in a manner that takes into account their disability.

Accessible Website

CICan is committed to working towards an accessible website and website content that will comply with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A as well as Level AA in the future.


CICan is committed to fair and accessible employment practices.  CICan will accommodate people with disabilities during the recruitment and assessment processes as well as once they are hired, when requested.

Communication of the Plan

The Plan will be posted on CICan’s Intranet and on the Website (under “Accessibility”).  It will be made available in accessible format upon request.  Any questions, comments or feedback regarding the Accessibility Plan can be directed to

2012 – 2013 Achievements

Create and share Accessible Customer service plan/policies

  • Create a policy(ies)
  • Add Feedback option on Website
  • Post the policy on the intranet and on CICan Website
  • Offer in accessible formats upon request

Deadline: January 12

Train employees on Accessible Customer service

  • Train all current employees
  • Keep Training log
  • Train new employees (ongoing)

Deadline: January 12

File Accessibility Compliance Report

  • Complete online report to confirm that CICan met all requirements under this Standard

Deadline: December 12

Review Workplace Emergency Response information

  • Review emergency information and determine who needs help
  • Prepare individualized emergency plans as required (ongoing)
  • Document plans

Deadline: January 12