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Supporting Those Who Serve

The challenge

Providing timely access to support services when they need it is absolutely critical for veterans and their families across Canada. To help provide the quality services they deserve, CICan is leading a collaborative project with member institutions to develop a pan-Canadian Work-Integrated Learning (WIL) program that will serve as a talent pipeline solution for Veterans Affairs Canada (VAC) recruitment and retention challenges.

The program will help VAC meet current and projected staffing requirements in two employee groups – Veterans Service Agents (VSAs) and Case Managers (CMs) – while providing valuable work placements for students.

The project

The Supporting Those Who Serve program will:

  • enrich students’ learning and job readiness through field placements in front line positions;
  • bridge students into post-graduation permanent employment and increase retention;
  • foster collaboration and the creation of shared customized resources within the college and institute system to better equip students for a future career at VAC;
  • establish a direct link between all VAC field offices and colleges and institutes across Canada.

The approach

CICan is working closely with Veterans Affairs Canada and participating college representatives to:

  • identify educational programs that align with Veterans Service Agents and Case Managers skill set requirements and adapt them to VAC’s needs;
  • design shared curriculum, tools and approaches that support successful work-integrated learning and careers in VAC field offices;
  • select students from the most relevant programs (nursing, social work, health and medicine) and prepare them with customized training resources prior to their work-integrated learning experience.

Fast Facts

  • 750+ programs at colleges and institutes offer courses that are aligned with VSA and CM skill set requirements
  • 80 to 100 new hires are needed every year over the next five years to fill VSA and CM positions in 37 VAC field offices

Funded By

Veterans Affairs Canada